Comments for http://www.callcentergames.com/blog Sat, 30 Aug 2008 11:23:18 +0000 http://wordpress.org/?v=2.3.3 Comment on Call Center Success… by Call Centre Accessories http://www.callcentergames.com/blog/call-center-success/#comment-86 Call Centre Accessories Wed, 02 Jul 2008 10:11:24 +0000 http://www.callcentergames.com/blog/call-center-success/#comment-86 Very true...it starts with hiring the right person and i guess does not end as quality management is a continuous process...nice post. Very true…it starts with hiring the right person and i guess does not end as quality management is a continuous process…nice post.

]]> Comment on Call Center Success… by call center business http://www.callcentergames.com/blog/call-center-success/#comment-84 call center business Mon, 23 Jun 2008 19:17:33 +0000 http://www.callcentergames.com/blog/call-center-success/#comment-84 this is a very rule within any call center business. Thanks this is a very rule within any call center business. Thanks

]]> Comment on Call Center Frontline Leadership Skills Mind Map by madhu http://www.callcentergames.com/blog/call-center-frontline-leadership-skills-mind-map/#comment-80 madhu Sat, 14 Jun 2008 05:18:24 +0000 http://www.callcentergames.com/blog/call-center-frontline-leadership-skills-mind-map/#comment-80 Hi, I really liked the mind map you used at the start. I went to share some more information releated to motivation factors on the job. Motivation is much more important in call center because working on the front line serving customers is a demanding job. And the manner in which customer interactions are handled directly impacts an organization's success. Thus, it's necessary to have a performance-based motivational management approach that measures performance against program goals, rewards top performers and ultimately results in higher customer satisfaction. Hi, I really liked the mind map you used at the start. I went to share some more information releated to motivation factors on the job.
Motivation is much more important in call center because working on the front line serving customers is a demanding job. And the manner in which customer interactions are handled directly impacts an organization’s success. Thus, it’s necessary to have a performance-based motivational management approach that measures performance against program goals, rewards top performers and ultimately results in higher customer satisfaction.

]]> Comment on Visiting Call Centers in the Philippines by Mr. Call Center http://www.callcentergames.com/blog/visiting-call-centers-in-the-philippines/#comment-78 Mr. Call Center Wed, 11 Jun 2008 05:24:48 +0000 http://www.callcentergames.com/blog/visiting-call-centers-in-the-philippines/#comment-78 Adam, I absolutely agree with you. I loved the Philippines. The people are great and I am looking forward to my next trip. Thanks for stopping by, please make sure you come back often. Greg www.callcentercafe.com Adam,

I absolutely agree with you. I loved the Philippines. The people are great and I am looking forward to my next trip.

Thanks for stopping by, please make sure you come back often.

Greg
http://www.callcentercafe.com

]]> Comment on Visiting Call Centers in the Philippines by Adam http://www.callcentergames.com/blog/visiting-call-centers-in-the-philippines/#comment-76 Adam Tue, 10 Jun 2008 18:29:07 +0000 http://www.callcentergames.com/blog/visiting-call-centers-in-the-philippines/#comment-76 Nice view from your hotel room. Living in Manila is like any big city. I think that the skyline shows people just how modern and competitive the Philippines is compared to other countries. As for the smog, have you ever stayed in a hotel near Newark Airport in New Jersey? Have you ever experienced the stench of the Staten Island landfill? How about experiencing the fires and other natural disasters in California? The smog is not like that everyday in Manila. If you would venture outside of the city, you would find that the Philippines is a beautiful paradise of mountains and clear oceans. As the other person who responded said, "...the people are super polite and friendly". This is true. I have lived and worked in several call centers in the Philippines for five years and found Filipinos to be great at customer service. They are also the only English speaking country in Asia. Their national language is both English and Tagalog. I always say to people, if they are friendly, polite and patient and you can understand them they must be from the Philippines. Nice view from your hotel room. Living in Manila is like any big city. I think that the skyline shows people just how modern and competitive the Philippines is compared to other countries. As for the smog, have you ever stayed in a hotel near Newark Airport in New Jersey? Have you ever experienced the stench of the Staten Island landfill? How about experiencing the fires and other natural disasters in California? The smog is not like that everyday in Manila. If you would venture outside of the city, you would find that the Philippines is a beautiful paradise of mountains and clear oceans. As the other person who responded said, “…the people are super polite and friendly”. This is true. I have lived and worked in several call centers in the Philippines for five years and found Filipinos to be great at customer service. They are also the only English speaking country in Asia. Their national language is both English and Tagalog. I always say to people, if they are friendly, polite and patient and you can understand them they must be from the Philippines.

]]> Comment on Call Center Success… by madhu http://www.callcentergames.com/blog/call-center-success/#comment-74 madhu Fri, 06 Jun 2008 06:22:43 +0000 http://www.callcentergames.com/blog/call-center-success/#comment-74 Workforce management tools are also important for improving performance as they offer tracking and measurement capabilities that allow management to measure success and uncover areas that need additional attention. In this way, workforce management tools help management to meet and succeed their performance goals. Workforce management tools are also important for improving performance as they offer tracking and measurement capabilities that allow management to measure success and uncover areas that need additional attention. In this way, workforce management tools help management to meet and succeed their performance goals.

]]> Comment on Call Center Performance V1 by allwin walker http://www.callcentergames.com/blog/call-center-performance-v1/#comment-68 allwin walker Sat, 24 May 2008 20:12:19 +0000 http://www.callcentergames.com/blog/call-center-performance-v1/#comment-68 HI, This is Alwin Walker. It was really great to on with your videos for improving more on the process case studies. I am looking out more of your videos, I kindly request you to post me HI,

This is Alwin Walker.

It was really great to on with your videos for improving more on the process case studies.

I am looking out more of your videos, I kindly request you to post me

]]> Comment on Call Center SMART Goals by Tina http://www.callcentergames.com/blog/call-center-smart-goals/#comment-67 Tina Fri, 23 May 2008 19:09:36 +0000 http://www.callcentergames.com/blog/call-center-smart-goals/#comment-67 There weren't any instructions for the exercises on pages 3 and 4 of the PDF document on setting goals and expectations. There weren’t any instructions for the exercises on pages 3 and 4 of the PDF document on setting goals and expectations.

]]> Comment on Visiting Call Centers in the Philippines by Facebook » Visiting Call Centers in the Philippines http://www.callcentergames.com/blog/visiting-call-centers-in-the-philippines/#comment-40 Facebook » Visiting Call Centers in the Philippines Fri, 09 May 2008 02:41:10 +0000 http://www.callcentergames.com/blog/visiting-call-centers-in-the-philippines/#comment-40 [...] http://www.callcentergames.com/blog wrote an interesting post today on Visiting Call Centers in the PhilippinesHere’s a quick excerptIt is pretty cool and I am finding the people to be super polite and friendly. Share on Facebook… [...] […] http://www.callcentergames.com/blog wrote an interesting post today on Visiting Call Centers in the PhilippinesHere’s a quick excerptIt is pretty cool and I am finding the people to be super polite and friendly. Share on Facebook… […]

]]> Comment on Call Center Performance of the Frontline Leader V2 by Mr. Call Center http://www.callcentergames.com/blog/call-center-performance-of-the-frontline-leader-v2/#comment-10 Mr. Call Center Fri, 25 Apr 2008 02:30:48 +0000 http://www.callcentergames.com/blog/call-center-performance-of-the-frontline-leader-v2/#comment-10 I just posted it. http://www.callcentergames.com/blog/call-center-frontline-leadership-skills-mind-map/ I just posted it.

http://www.callcentergames.com/blog/call-center-frontline-leadership-skills-mind-map/

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