Nothing is more important in the call center industry than setting goals and expectations for your call center agents.   In this video I walk you through the importance of goals as well as I share the SMART Goals system of call center achievement.

IMPORTANT:  You can download this PDF report titled Setting Goals and Expectations Here.  In addition, if you want to find an easy way to quickly set these goals for your call center agents then take a look at SMART Goals Software Wizard.

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This entry was posted on Tuesday, May 20th, 2008 at 12:12 am and is filed under call center performance. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.