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Call Center Performance V1

This is the first video in a series covering Call Center Performance.  Watch along as we do a deep dive into solutions to improve performance way past your current levels.  I refer to a mind-map that helps diagram the troubles and the solutions to improve call center agent performance.

After the video, please leave a comment and let me know if I am right on, if I missed anything and what additional information would be helpful.

 

 

Call Center Success Mind Map

Call Center Agent Performance

This entry was posted on Friday, April 11th, 2008 at 11:22 pm and is filed under call center performance. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

5 Responses to “Call Center Performance V1”

  1. Call Center Performance and Your Agents | Call Center Cafe Says:
    April 11th, 2008 at 11:58 pm

    [...] Watch The Video [...]

  2. Tina Says:
    April 17th, 2008 at 8:53 pm

    Wow! What a great start. I can’t wait until you give more details on the people, performance and processes! Thank you for offering your expertise.

  3. Mr. Call Center Says:
    April 18th, 2008 at 12:16 am

    Hi Tina,

    Thanks for stopping by. I am actually working on the second video now on Frontline leadership. I should have it done very shortly.

    Greg
    http://www.callcentercafe.com

  4. Call Center Performance of the Frontline Leader V2 | Says:
    April 20th, 2008 at 4:25 am

    [...] « Call Center Performance V1 [...]

  5. allwin walker Says:
    May 24th, 2008 at 8:12 pm

    HI,

    This is Alwin Walker.

    It was really great to on with your videos for improving more on the process case studies.

    I am looking out more of your videos, I kindly request you to post me