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Call Center Performance of the Frontline Leader V2

Effective frontline leadership skills will make all the difference for your call center.   If you remember in video one I walked through the 3 components that have an impact in call center;

  1. People
  2. Processes
  3. Technology

Our focus of course is in reference to One and Two as they relate to performance.  All call centers can and often are plagued by issues that are common (I list them in call center performance v1.)  In this video I strt walking through the solutions or the characteristics of successful call center, best practices if you will.

Make sure you leave me a comment with what you think!  I need your feedback.

Also, I decide to put together a quick Special to those that are readers and viewers of my call center performance management tips.  You can find details about the call center special here!

 

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This entry was posted on Saturday, April 19th, 2008 at 10:40 pm and is filed under Call Center, call center performance. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

3 Responses to “Call Center Performance of the Frontline Leader V2”

  1. Call Center Leadership | Call Center Cafe Says:
    April 20th, 2008 at 5:42 am

    […] To watch the video click here to get to:  Call Center Performance of the Frontline Leader […]

  2. Charlotte Says:
    April 24th, 2008 at 11:40 am

    Hi, I really liked the mind map you used at the start and wondered if you wold post it as an image.

  3. Mr. Call Center Says:
    April 25th, 2008 at 2:30 am

    I just posted it.

    http://www.callcentergames.com/blog/call-center-frontline-leadership-skills-mind-map/

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