« Call Center Performance of the Frontline Leader V2
Call Center VIP Membership is Open »

Call Center Frontline Leadership Skills Mind Map

Some of you asked for this call center mind map from the last video.  Here it is:

Call Center Mind Map

Share on Facebook

This entry was posted on Friday, April 25th, 2008 at 2:29 am and is filed under call center performance. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “Call Center Frontline Leadership Skills Mind Map”

  1. madhu Says:
    June 14th, 2008 at 5:18 am

    Hi, I really liked the mind map you used at the start. I went to share some more information releated to motivation factors on the job.
    Motivation is much more important in call center because working on the front line serving customers is a demanding job. And the manner in which customer interactions are handled directly impacts an organization’s success. Thus, it’s necessary to have a performance-based motivational management approach that measures performance against program goals, rewards top performers and ultimately results in higher customer satisfaction.

Leave a Reply