http://www.callcentergames.com/blog/call-center-frontline-leadership-skills-mind-map/ Tue, 02 Dec 2008 12:21:49 +0000 http://wordpress.org/?v=2.3.3 http://www.callcentergames.com/blog/call-center-frontline-leadership-skills-mind-map/#comment-80 madhu Sat, 14 Jun 2008 05:18:24 +0000 http://www.callcentergames.com/blog/call-center-frontline-leadership-skills-mind-map/#comment-80 Hi, I really liked the mind map you used at the start. I went to share some more information releated to motivation factors on the job. Motivation is much more important in call center because working on the front line serving customers is a demanding job. And the manner in which customer interactions are handled directly impacts an organization's success. Thus, it's necessary to have a performance-based motivational management approach that measures performance against program goals, rewards top performers and ultimately results in higher customer satisfaction. Hi, I really liked the mind map you used at the start. I went to share some more information releated to motivation factors on the job.
Motivation is much more important in call center because working on the front line serving customers is a demanding job. And the manner in which customer interactions are handled directly impacts an organization’s success. Thus, it’s necessary to have a performance-based motivational management approach that measures performance against program goals, rewards top performers and ultimately results in higher customer satisfaction.

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