Call Center SMART Goals
Tuesday, May 20th, 2008
Nothing is more important in the call center industry than setting goals and expectations for your call center agents. In this video I walk you through the importance of goals as well as I share the SMART Goals system of call center achievement.
IMPORTANT: You can download this PDF report titled Setting Goals and Expectations Here. In addition, if you want to find an easy way to quickly set these goals for your call center agents then take a look at SMART Goals Software Wizard.
