Call Center Performance V1
Friday, April 11th, 2008This is the first video in a series covering Call Center Performance. Watch along as we do a deep dive into solutions to improve performance way past your current levels. I refer to a mind-map that helps diagram the troubles and the solutions to improve call center agent performance.
After the video, please leave a comment and let me know if I am right on, if I missed anything and what additional information would be helpful.
